In some circumstances our reception staff are required to ask for as much information as possible - for example when a home visit is requested. This is in order for your doctor to assess the situation and deal with it correctly. Confidentiality is a priority at the surgery and any information given will be dealt with appropriately.
We are unable to give out any information to family members or friends unless written consent from the patient concerned has been given to the practice. Please understand that this is a stipulation of the Data Protection Act and is for the protection of our patients.