If you have an URGENT MEDICAL ISSUE please phone us on 01246 273 224.

Our phone lines open at 8am. Please phone as soon as you can - our appointments get booked up very quickly due to VERY HIGH demand.

On the day appointments are allocated in time order.

A call for an urgent appointment in the morning will only be allocated for an afternoon appointment in exceptional circumstances.

Please be aware that leaving your urgent call until the afternoon might mean that our capacity is full and you may not be seen on the same day.

Your request will be triaged by the on call GP and we encourage you to follow their advice.  Sometimes their Clinical advice will be passed to you via our trained Support Team.

There are several ways to link into your surgery:

The NHS App

Airmid

Also this weblink

Systmonline

Click here to go to our prescription page

Click here to go to our medical records page

To benefit all patients and to try to ease pressure on our services we first ask you to consider the reason for contacting your GP.

Could a local pharmacist help you?  

Pharmacists can give you advice on a range of conditions and suggest medicines that can help.

They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:

• earache (aged 1 to 17 years)
• impetigo (aged 1 year and over)
• infected insect bites (aged 1 year and over)
• shingles (aged 18 years and over)
• sinusitis (aged 12 years and over)
• sore throat (aged 5 years and over)
• urinary tract infections or UTIs (women aged 16 to 64 years)

Click HERE for more information on pharmacy services

OR

Click HERE to go to our A-Z of help

OR

Might 111 Online answer your question? Click HERE

Our Nurse Practitioner is a very experienced Nurse who has undergone extensive and additional training to enable her to treat common health problems.

Her role is to see some of the same day urgent cases, which means we can see patients more quickly.

The following complaints can be dealt with by our Nurse Practitioner, who if necessary, will ask the GP to see you as well.

 Please note that our Nurse Practitioner will see patients over the age of 2 and cannot see pregnant women or deal with mental health problems.

Practice Nurses

In a number of cases it might be worth considering an appointment with a Practice Nurse rather than a Doctor. Practice Nurses are qualified to deal with many conditions and you may be seen more quickly. Apart from during our core hours, we have a small number of appointments available for Practice Nurses during our extended hours surgeries on Wednesday or Thursday evenings and on one Saturday per month.

Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. 

If you do need a home visit, PLEASE PHONE US BEFORE 10:30am.

You will only get a home visit if you are housebound or are deemed too ill to visit the practice following clinical triage.  Please bear this in mind and be prepared to provide suitable details when you make your request.

We have a specialist Acute Home Visiting Team run by Chesterfield and Dronfield PCN and it might be one of their highly skilled team and not your GP who comes out to you.

You can also be visited at home by a Community/District Nurse if you are referred by your GP.

We have an easy way to contact us for Administrative enquiries between 8am and 6.30pm which reduces our telephone queues!

Please go to the Contact us page and follow the simple instructions.

 Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed. Please note: this service is not monitored continuously and response times can differ depending on the nature of your enquiry and overall demand. 

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Please note, we now have a cancellations line 01246 212 840 - where you can leave us a message and one of our team will cancel your appointment. Please be sure to leave your name, date of birth and date and time of the appointment you wish to cancel.

You may also be able to cancel using the link button at the top of this page.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to ensure we have the correct mobile number and consent to receiving SMS messages.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

We can provide interpreter services if you need them, for most foreign languages and for British Sign Language. If possible, please inform Patient Support at the time of booking your appointment so that this can be arranged in advance.

We also have a hearing loop installed in the reception area, and a portable hearing loop for use during consultations. Please ask at reception about this.

If you late for your appointment, the Clinician may be unable to see you and you may be asked to re-book.

This is because other patients may then be kept waiting.