What patients need to know
We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
Due to coronavirus, how you contact us may be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
If you need medical advice or treatment, please visit our website (www.brimingtonsurgery.co.uk) and send us your query or telephone us.
Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
If you have the NHSApp you can access NHS111 on it. The app is available on iOS and android.
Please do not come to the surgery unless you have an appointment.
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you. If you have a preference about how to access care you can discuss it with your practice.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering.
Measures are in place to keep you safe from infection during your visit to the surgery.
If you have a disability or condition which means you cannot wear a face mask or communicating with someone who is wearing a face mask, or you need to make any other adjustments before your appointment, please let the surgery know ahead of your arrival.
COVID-19 Vaccination programme
Our practice is currently supporting the delivery of the COVID-19 vaccination programme. This means that at certain times, some of our team will be involved in running vaccine clinics at other sites.
This means that if you are asked to attend a face-to-face appointment, you may see someone different to usual. This is because the GP team is expanding to introduce a range of professionals and patients will see the best member of the team to help the patient’s needs.
The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to roll out in full. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited.
In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
What we ask of you, our patient
Visit your GP surgery website and complete a confidential online form to request advice or treatment. You will receive a response as soon as possible, usually within three working days. Online forms should not be used for very urgent medical problems.
Call your surgery to arrange an appointment. You will usually be assessed by a clinician on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss it with your practice.
If you walk into the practice, then you must adhere to social distancing; clean your hands and wear a face covering. Please don’t enter the practice if you have any Covid symptoms.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Download the NHS App to order repeat prescriptions and get health advice.
Our staff in the surgery are here to help you and make sure you get the right treatment as quickly as possible. We aim to be polite, helpful and sensitive to our patients’ needs and concerns. In return we ask that all patients treat our staff with respect.
We have a zero-tolerance policy to aggressive, violent or abusive behaviour against our staff which may result in patients being removed from our practice list and some cases we will choose to inform the police.
CHANGE OF APP - April 1st 2021
Due to a change in IT direction by NHS England we will no longer able to provide the "MyGP" app from April 1st and we apologise for any inconvenience.
You can continue to use an app similar to this and there are two options:
'Airmid' - which has been developed by TPP SystmOnline, who are our clinicial system providers and are used by hundreds of GP surgeries across the country. You will be able to securely log in with your current SystmOnline username and password. Try the new Airmid app now!
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
A message from Derby and Derbyshire Local Medical Committee
You will have no doubt seen reports in the national press about changes to general practice appointments and access. Unfortunately these reports have misrepresented the current state of general practice and proposed changes and we, as the representative body of Derbyshire general practice, would like to clarify things.
General practice in Derbyshire has been open throughout the pandemic; providing patient care whilst delivering the largest scale vaccination programme in history. Our teams have followed NHS England protocols; moving overnight to use virtual consultations and triage. They have safely opened up more services as national guidance and the intensity of the pandemic allowed. During the entire pandemic, clinicians have continued to see patients face-to-face when clinically needed; always making sure that infection control and social distancing measures were in place to protect patients and staff alike.
The latest GP appointment figures in England showed that practices delivered almost 5 million more appointments in March than they did the month before, and nearly 3 million more than they did in the same month two years ago, long before the onset of the pandemic. Simply put general practice is working flat out. With this increasing patient demand, general practice will continue to work smartly to get the balance right; consulting with patients in the most appropriate fashion in as timely a manner as is possible. This means, as per the practice contract with NHS England, that it is for the surgery to determine the manner in which it sees its patients. Only by doing this can we ensure quality care is maintained for the many, rather than servicing the demands of the few.
We know it is hard to get an appointment right now. But the above figures explain that this reflects the large number of patients requesting care, not lack of activity within general practice. We are hearing increasing reports of frustration and abuse targeted at practice staff because of delays, and we are concerned that the recent media reporting will worsen this by fuelling inappropriate requests for face-to-face appointments that are not needed and cannot safely be accommodated. We would ask you all to treat each member of the practice team with respect and understanding; we will continue to support our practices and help them to take a zero tolerance approach to any forms of abuse.
We thank you for your patience and continuing to work with your surgery.
Chesterfield and Dronfield Primary Care Network (PCN) pulls out all of the stops to protect its most vulnerable.
Despite numerous logistical challenges, Chesterfield and Dronfield Primary Care Network have led an approach that has meant that all care home residents in our area will have been vaccinated over the 4 days from 30th December to 2nd January.
It seemed an ambitious target, given we were only advised by NHSE of the vaccine supply on the 23rd December and the order placed on the 24th. The PCN team recognised the importance of vaccinating the most vulnerable patients in care homes and those that care for them. Staff gave up their holidays and by the end of bank holiday Monday, they had formulated a military style plan to vaccinate all the homes in the area (both residents and staff). Julie Chaplin, Practice Manager at Stubley Health Centre was the Lead Co-ordinator, but she would be the first to say , “ it was a team effort”, including support from the care homes. They even planned, for standby health care staff ready to mobilise to care homes in minutes, to make use of spare vaccines, so as not to waste any. It was a real system effort from Joined Up Care Derbyshire (JUCD), with Chesterfield Royal Hospital urgently stepping in twice, within hours, to supply the teams and assist with vaccines. The 4 teams consisted of staff from the PCN, Derbyshire Health United and Derbyshire Community Health Services.
The biggest ‘shout out’ goes to the PCN Clinical Pharmacists, a team that was not even in place at the beginning of the year and their lead Isobel Bancroft. Without them, this would not have been possible to pull off.
Clinical Director Dr PJ Flann commented, “I am immensely proud of the whole team, the commitment and hard work that they have put in. A year ago we would not have even had the staff to do this. The 11 practices that form the PCN and their patients have really seen the benefit of a Primary Care Network, working with JUCD and the CCG.”
GOING FOR GOLD!
We have all been working very hard through lockdown and wanted to do something MORE than just be reactive to the current situation so The Brimington Surgery, Chesterfield, decided that as part of their ongoing Dignity Award work they would apply for the LGBT Foundation’s PRIDE IN PRACTICE.
This award is a benchmark for excellence in LGBT healthcare and is a significant mark of achievement. It is nationally recognised and endorsed by NHS England, the Government Equalities Office and the Royal College of GPs.
Paula Elliott, the Practice Manager said, “we are very happy to be the first in our area to undertake this award. It sees us making changes across the whole patient journey from what people see when they enter the building, using inclusive language and practice, providing specific and informed patient centred care, through to prescribing and onward referrals. Our website received particular praise.” https://www.brimingtonsurgery.co.uk/lgbtq
The Surgery is proud to announce that they achieved the highest level award and the picture below shows our Administration and Patient Support Team Leaders with our GOLD certificate.
NHS Digital GP Appointment Data - England
The aim of the publication (click to access The appointments in General Practice Data) is to inform users about activity and usage of GP appointments historically and how primary care is impacted by seasonal pressures, such as winter. NHS Digital publishes this information to support winter preparedness and provide information about some activity within primary care.
On 1/10/20 we sent this SMS to all of our patients who have mobile numbers:
“We would like to thank the majority of our patients, for their kindness and understanding during these difficult times. However, we are disappointed that a growing minority of patients are being rude and abusive towards our hard working staff. We will be writing to those patients and they may be removed from our list.”
We have been overwhelmed by the kind and supportive communications we received in under 24 hours following this.
Our excellent team have received a huge boost to their morale from these unexpected responses.
We would also like to thank someone for the anonymous and generous gift that arrived in a thank you card today (02/10/20). You know who you are but we don't - so thank you again!